Dr John Knight – Medium

Dr John Knight

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How Designists Are Taking Over The World? In-house Service Design Takes Centre Stage in Helsinki

A Personal Reflection on the Service Design Global Conference 2024

Oct 16

How Designists Are Taking Over The World? In-house Service Design Takes Centre Stage in Helsinki

Oct 16

Pinned

Did Service Design Just Go Global?

Despite peaking fears for Service Design, it’s the design discipline that’s gone large to reach global critical mass and underpin digital…

Jan 3, 2016

Did Service Design Just Go Global?

Jan 3, 2016

Service Design Realisation — Moving service design front of stage

We’ve all seen the elaborate blueprints that are popular in our practice. The forest of fluorescent post-it™ notes every emotional peak or…

Oct 14, 2022

Service Design Realisation — Moving service design front of stage

Oct 14, 2022

John Knight is a User Experience Manager within one of the largest UE teams in the industry with…

John is also Communications Chair for the BCS Interaction Group (which publishes UsabilityNews.com), Editor of Interfaces magazine and a…

Dec 24, 2021

Dec 24, 2021

Re(Frame) – Set Your Service Design Vision on course with this Rhetorical re-framework

Questions to consider, research and align at the early stages of service design.

Nov 30, 2021

Re(Frame) – Set Your Service Design Vision on course with this Rhetorical re-framework

Nov 30, 2021

Digital Design Competency Ecosystem

This is a collection of frameworks I’ve developed to help structure design teams development. It’s a bit of work in progress that I add to…

Nov 28, 2021

Digital Design Competency Ecosystem

Nov 28, 2021

Did it just get easier to measure design business value?

It’s hard to put design at the front of development Recent debates within the UX, UI and Service Design communities have highlighted often…

Aug 10, 2021

Did it just get easier to measure design business value?

Aug 10, 2021

How to Stop Waterfall Breaking Service Design

Agile is not just a new addition to the Service Design’s domains burgeoning ‘Sticky-note’ design toolkit. Rather the nexus of lean and…

Oct 22, 2018

How to Stop Waterfall Breaking Service Design

Oct 22, 2018

Beyond Sticky-note Service Design

Service design projects rarely explicate the technologies that underpin them. At the same time, numerous (000s)of services get delivered…

Oct 22, 2018

Beyond Sticky-note Service Design

Oct 22, 2018

Generative Services : Getting out of the Abstraction Business

We’ve all seen the elaborate blueprints that are popular in our practice. The forest of fluorescent post-it™ notes every emotional peak or…

Oct 14, 2018

Generative Services : Getting out of the Abstraction Business

Oct 14, 2018

Dr John Knight

Dr John Knight

Entirely personal views on #DesignScience #Ergonomie #NewWaveUX Making sketchy futurstic stuff with paper, pencils, humans and binary since 1964 PhD @aaltoARTS

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