Despite peaking fears for Service Design, it’s the design discipline that’s gone large to reach global critical mass and underpin digital transformation across mobile, tablet, desktop and the wave of new ui technologies such as conversational bots and RPA. Today the Service Design (SD) family stands to be the biggest…


It’s hard to put design at the front of development
Recent debates within the UX, UI and Service Design communities have highlighted often compromised state of the digital design profession. In these discussions designers stewardship of the experience is seen as hard job to do when faced by the expedience of…


Agile is not just a new addition to the Service Design’s domains burgeoning ‘Sticky-note’ design toolkit. Rather the nexus of lean and agility (AKA Sprint)is arguably, as big a break in modes of production as the factory method of manufacture. In this case, long in-depth ‘up-front’ research and design was…


Service design projects rarely explicate the technologies that underpin them. At the same time, numerous (000s)of services get delivered with little design and a lot of development focus. Is this an omission? Or maybe intentional stance against technological positivism, that prevails in the current period? In either case, maybe its…


We’ve all seen the elaborate blueprints that are popular in our practice. The forest of fluorescent post-it™ notes every emotional peak or trough in a current experience. These can be things of beauty or resemble the ramblings for a Beautiful Mind. Ever since, I commissioned experience map I became cynical…


1. Design Anthropologist

Combining anthropology and design futures to envision near to next blended experiences (people and technology) using communal participatory design methods to build working MVP prototypes.

2. Design Thinking Auditor

Systematically auditing the quality of ‘Design Thinking’ operations including stationery compliance, practice and theory knowledge and contributions to the field including new methods and recipes.

3. Experience Platform Architect


Look beyond the surface of Design Systems, Open Design and Distributed Platforms and you’ll find a radical transformation of human practices. For designers this means embracing constructivism, abandoning pixel-pushing origination and becoming experience engineers rather than just digital artworkers. …


How reflexive practice can get you your next job in fashion, user experience, service design or any area in the creative industries

I am often asked for advice on careers in design. I also see a lot of discussions and advice on working in the creative industries. Most often this…


Since the pioneering work by Douglas Englebart onwards, the drive to humanise technology has focused on reducing the gaps between people and machines. Before GUI or even compilers, reducing the interface to a minimum made sense. Universal usability is not only a technical achievement in making advanced computing operable by…


Image Courtesy of the Smithsonian Museum

Staying smart in an era of human automation

The pace of change is rapid and what was once science fiction is becoming realised much sooner than we thought and maybe were comfortable with. Drones, driverless cars, and machines with human like intelligence are literally starting to change our experience of the world. …

John Knight

Entirely personal views on #DesignScience #Ergonomie #NewWaveUX Making sketchy futurstic stuff with paper, pencils, humans and binary since 1964 PhD @aaltoARTS

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